Desktop Engineer - Syntricate Technologies Inc
New York, NY
About the Job
Required Skills:
Must Have: Candidate must have 6 to 8 years in Field Services / Onsite Support Services & Laptop configuration for New starters
Must Have: Candidate must have 6 to 8 years in Field Services / Onsite Support Services & Laptop configuration for New starters
- Bulk refreshes (smarthands GLOPAS)Refresh PC support with individual user
- Management of existing Recycle cages at Customer sites
- Management of any existing Loaner lockers at Customer sites
- Coordination for Laptop provisioning to New starters
- Laptop configuration for New starters
- Assist with Problems – driver updates/patching/firmware
- BTO requirements
- Asset management
- Coordinate Asset repair and Break-fix with equipment provider
- Hardware storage utilizing Customer's on-site storage provisions
- Couriers/packaging utilizing Customer's on-site courier/packaging service
- Communicate designated points of contact at each site from Facility Management
- Coordinate goods receipt with on-site Facility Management
- Coordination and getting on-site assistance from Facility Management
- Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling
- Coordinate Ordering with Equipment/Service Provider
- Coordinate Returns with Equipment/Service Provider
- Networks, GLOPAS, Conferencing, Server/Storage, Printers
- Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.
- Defining and setting up a process for local announcements
- Marketing and branding for local announcements
- Content, format and medium of local announcements
- Planning the local announcement – date, time, venue and medium
- Making the local announcement with approved content, format and medium
- Change Advisory Board Meetings and Document Review Office Calls and Follow up actions
- Monthly performance reporting IT Induction of new usersVIP Support (when a country has an IBA)Advance forecasting and notification of IBAUser follow ups, escalations for tickets, email queries, complaints
- New Starter Tracking: Hardware Orders, AD Account & Phone
- Coordinating WEEE: "Waste from Electrical and Electronic Equipment " with Facility Management and 3rd party vendor
- Coordinating with facility management teams to ensure management of User guides
- Providing training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS Troubleshooting License & Software Services Team Meetings
- Writing Knowledge Articles
- Reviewing aging articles Presenting knowledge items to team
- Reviewing and approving proposed or new Knowledge articlesOS version updates and Profile recreations (Vulnerability tickets) – if central workplace services team is not able to deploy updates or create profile due to any reason
- General queue monitoring, dispatching tickets, problem tickets
Source : Syntricate Technologies Inc