Desktop Engineer - TS/SCI w/ Poly - General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:

Job Family:

Systems Engineering

Job Qualifications:

Skills:

Microsoft Windows, Operating Systems (OS), Troubleshooting

Certifications:

Comp TIA Security - CompTIA

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Desktop Engineer
Deliver simple solutions to complex problems as a Desktop Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
At GDIT, people are our differentiator. As a Desktop Engineer' you will help ensure today is safe and tomorrow is smarter. Our work depends on Windows Desktop Engineer joining our team.
HOW A DESKTOP ENGINEER WILL MAKE AN IMPACT
● Advanced Technical Support:

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

● System Maintenance and Optimization:

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

● Incident and Problem Management:

• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.

● Collaboration and Project Support:

• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.

● User Support and Training:

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.

● Documentation and Reporting:

• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 8+ years of related experience in IT support, with at least 3 years in a Tier 2 support role.

● Required Technical Skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations.
● Preferred Skills:

• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
  • SCCM
  • MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., PowerShell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

● This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.

● Location: On Site
● US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

The likely salary range for this position is $116,979 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.