Desktop/Helpdesk Support - InfoPeople

Candidate will provide support as part of 24/7 support team on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center. Candidate will install, update and maintain computer hardware and software on computer equipment supported by the MTA. The position will provide Microsoft Windows and Apple OS support for the unit in the Technology Department assigned to troubleshoot and deploy computer equipment and software. The position will provide computer-related services and support to MTA users, perform system administration tasks, perform hardware and software technical reviews and evaluations, coordinate project requirements with departments, and perform other duties as required. Candidate may be expected to work / report to any of MTA's facilities depending on work assignments. Moving and lifting equipment will be required. Preferred specialized knowledge includes:

Proficient with computer hardware, Symbol handheld devices, printers, digital senders and peripherals.
Proficient with Microsoft Windows XP/7/8/10 Mobile desktop operating systems, Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016, email, and Client Jet Admin.
Proficient with Apple Operating Systems.
Experience with Service Now
Experience with Oracle client based applications.
Experience with Microsoft Windows Active Directory.
Experience with Cisco networking devices.
Experience with Ethernet cabling.
Familiar with networking protocols like TCP/IP, multicast and networking concepts.
Experience with Visio/ CAD and technical drawing is desired.
Experience with Unix, Linux and Solaris is desired.
Good interpersonal, strong oral and written communication skills.