Desktop Installation Support - prosource.it- Americas

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and is looking for IT Desktop Support Technician(s) to assist in a short-term installation project. The project is forecasted to run for 12-14 weeks, will offer successful candidates an opportunity to work with a major oil and gas organization, as well as experience in the fast-paced environment of IT infrastructure

We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture.

ENGAGEMENT:

Entry Level candidates are encouraged to apply with little to no experience.

1099 (contractor) position

Forecasted to last 12-14 weeks

May extend

May be opportunities for more permanent work

Work to be performed onsite, no hybrid or remote opportunities

$20-$25 per hour depending on experience

Minimum of 40 hours per week

OVERVIEW:

We are looking to hire a skilled IT Desktop Support Engineer(s) to support an IT project for one of our major oil and gas customers. Successful candidates will form a team that supports all IT desktop installations.  The successful candidate will be expected to join the team onsite at the energy corridor Houston office. This is not a remote or hybrid role.

RESPONSIBILITIES:

·       Installation and setup of Monitors and workstations

·       Unboxing monitors, keyboards, mouse, and camera(s)

·       Logistically moving monitor boxes and other inventory

·       Following a predefined process

·       Diagnose and resolve IT incidents. Some examples include:

o   Printer related issues

o   Connectivity

o   Software related issues

o   Operating system

o   Screen / monitor configuration

o   Installation of peripheral components

o   Escalation to appropriate party where appropriate

o   Ownership of issue

Requirements

An effective Desktop Support Specialist must be great at communicating with team members in person and over the phone.  They should also have empathy, patience, and skill to understand and resolve the customer’s problem.

Critical thinking, and strong problem-solving abilities are a key component of success

THE IDEAL CANDIDATE WILL HAVE: 

1-5+ years of IT Desktop Support experience (Entry Level preferred)

Computer setup skills

Strong communications skills

Highly motivated, self-reliant, problem solver

Enthusiastic with a questioning and challenging attitude

Strong problem-solving abilities

Ability to make rational decisions under pressure

Proven ability to work within a team

BENEFICIAL BUT NOT REQUIRED

IT project work

Hardware/software roll outs

Benefits

ENGAGEMENT DETAILS

Location:                   Houston, Texas (Energy Corridor)

Hours:                        40 hours per week (minimum)

Model:                        Required to be onsite

Start Date:                 Monday 2nd December 2024

Duration: 12-14 weeks

Engagement:           1099

Rate:                         $20-$25 p/h depending on experience