Desktop Level 2 - Micro-Data Systems Inc.
New York, NY
About the Job
Desktop Support Technician - Level 2
Job Summary: Level 2 Desktop Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking. Primary duties will include diagnosing and resolving technical issues, installing and configuring computer hardware and software, performing system imaging, and ensuring optimal performance and security of desktop systems. The ideal candidate will have excellent troubleshooting skills, a strong understanding of Windows operating systems, and experience in desktop imaging. Must have a good understanding of Core Route, Switch, and Wireless. Cisco knowledge preferred.
Responsibilities:
Job Summary: Level 2 Desktop Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking. Primary duties will include diagnosing and resolving technical issues, installing and configuring computer hardware and software, performing system imaging, and ensuring optimal performance and security of desktop systems. The ideal candidate will have excellent troubleshooting skills, a strong understanding of Windows operating systems, and experience in desktop imaging. Must have a good understanding of Core Route, Switch, and Wireless. Cisco knowledge preferred.
Responsibilities:
- Provide technical support and assistance to end-users via phone, email, and in person.
- Diagnose and resolve hardware, software, and networking issues for desktop and laptop computers.
- Install, configure, and upgrade computer hardware and software components.
- Perform system imaging and deployment of desktop operating systems (Windows).
- Troubleshoot and resolve issues related to Active Directory, group policies, and user account management.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Document all support activities, solutions, and troubleshooting steps in the ticketing system.
- Assist in maintaining and updating technical documentation, manuals, and procedures.
- Provide technical training and guidance to end-users as needed.
- Ensure compliance with security policies and procedures, including antivirus and system patch management.
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred) or equivalent work experience.
- 2+ years of experience in desktop support or a related technical field.
- Strong knowledge of Windows operating systems (Windows 10/11) and desktop imaging techniques.
- Experience with Microsoft Office suite, antivirus software, and remote desktop support tools.
- Familiarity with Active Directory, group policies, and user account management in a Windows environment.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Source : Micro-Data Systems Inc.
