Desktop / Service Desk Technician - BuzzClan LLC
Charleston, WV 25329
About the Job
BuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.
Desktop / Service Desk Technician
Job Title : Service Desk Technician
Job Location: Charleston, WV
Job Tenure : Long Term Contract
Responsibilities :
Job Location: Charleston, WV
Job Tenure : Long Term Contract
Responsibilities :
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Source : BuzzClan LLC
