Desktop Support (3rd Shift) - American Technology Consulting

Engine Works 3rd shift IT support3rd shift 10:30 PM to 7:00 AM at EW site.Additional Information:• This is for one, 3rdd shift position - will work ONSITE:• There is a weekend On-Call rotation that these positions will be a part of• OT is possible• Metatarsals are required on the first day• Some travel between Waterloo area locations is possibleJob Description:• Provide onsite deskside Tier 2 support to the Waterloo IA location throughperforming the following dutiesJob Duties:• Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.• Responsible for effective e-mail communications and ability to create andmaintain basicdocuments/records: TYPICAL EXAMPLES: --contact lists --process logs --problemincidence reports --customer information updates – exterior ship orders--inventory, maintenance or other service records--handling standard facilitiesadministration requests• Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers.• Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.Job Requirements:• Knowledge of computing and networking concepts and fundamentals• Ability to use standard desktop load applications such as Microsoft Officeplus intranet and internet functions.• Knowledge of computer security policies and a general overall knowledge ofcomputer security concepts.• 1 year or more IT experience preferred, but recent college graduates will beconsideredEducation Requirements:• Degree in an Information Technology discipline or equivalent experience. -High School or secondary diploma or equivalent