Desktop Support Analyst at Peterson Technology Partners
Ashland, OH 44805
About the Job
Job Description
Our client is seeking a versatile Desktop Support Analyst for a 100% onsite role
You'll manage and resolve support tickets for desktops, laptops, tablets, and mobile devices
The ideal candidate will be well-versed in SCCM, Active Directory, Windows OS, and network configuration (including VLANs).
Responsibilities:
Provide hands-on support for desktops, laptops, tablets, and phones.
Troubleshoot and resolve hardware and software issues.
Handle patch management, system imaging, and regular maintenance.
Support O365 applications, including Outlook and MS Teams.
Configure and troubleshoot VLANs, DHCP, and wireless networks (Aruba, Aerohive, Cisco).
Requirements:
Strong customer service experience
3-5 years of IT support experience.
Proficiency with SCCM, Active Directory, and Windows Operating Systems.
Knowledge of networking protocols (TCP/IP), VMware, and Microsoft Server environments.
Familiarity with PowerShell and traffic capture tools.
Experience resolving help desk tickets and using help desk software.
Strong organizational and multitasking skills, with the ability to prioritize effectively.
Skills:
Excellent problem-solving and communication skills.
Ability to work independently in a fast-paced environment.
•Solid understanding of DHCP, VLANs, SSH, and wireless technologies.
IND123
Our client is seeking a versatile Desktop Support Analyst for a 100% onsite role
You'll manage and resolve support tickets for desktops, laptops, tablets, and mobile devices
The ideal candidate will be well-versed in SCCM, Active Directory, Windows OS, and network configuration (including VLANs).
Responsibilities:
Provide hands-on support for desktops, laptops, tablets, and phones.
Troubleshoot and resolve hardware and software issues.
Handle patch management, system imaging, and regular maintenance.
Support O365 applications, including Outlook and MS Teams.
Configure and troubleshoot VLANs, DHCP, and wireless networks (Aruba, Aerohive, Cisco).
Requirements:
Strong customer service experience
3-5 years of IT support experience.
Proficiency with SCCM, Active Directory, and Windows Operating Systems.
Knowledge of networking protocols (TCP/IP), VMware, and Microsoft Server environments.
Familiarity with PowerShell and traffic capture tools.
Experience resolving help desk tickets and using help desk software.
Strong organizational and multitasking skills, with the ability to prioritize effectively.
Skills:
Excellent problem-solving and communication skills.
Ability to work independently in a fast-paced environment.
•Solid understanding of DHCP, VLANs, SSH, and wireless technologies.
IND123
