Desktop Support Analyst - INSPYR Solutions

Title: Desktop Support Analyst
Location: Henderson, NV
Duration: 8-month contract
Compensation: $20-28/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478


Description:
Working with the Service Center division to support and facilitate the Workstation (desktops and laptops) Refresh Project.

You will play a key role to make sure:

• Workstations have the BIOS configured properly
• Image workstation devices to Client standards
• Workstation devices are tested before deployment
• Workstation devices are appropriately deployed on time to the required staff
• Workstation devices are appropriately wiped and decommissioned

Responsibilities:

• Using imaging software to deploy standard images
• Testing endpoint configuration before and after deployment
• Deploy endpoints onsite at many Client locations
• Make modifications to endpoint configuration as necessary
• Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project
• Assisting users with hardware and software issues
• Troubleshooting and resolving technical problems
• Collaborating with project stakeholders to communicate status, objectives, and timelines
• Maintain accurate records of service requests, project status, and resolutions to issues

Other Duties could include:

• Respond to customer inquiries and service requests; manage employee computer accounts and access; reset passwords; research access rights and modify employee access for multiple systems
• Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are Client- or department-wide or unique to individual employees; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues

• Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure
• Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors
• Provides training to non-technical employees and technical training and guidance to student assistants/interns

Required 

• One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
• Excellent problem-solving and communication skills
• Ability to work well independently and as part of a team.

Desired Skills and Experience

• Strong knowledge of desktop hardware and software
• A+ Certification
• Prior experience in a helpdesk support role

Estimated Start Date:
Start about 11/4/2024 (after clearing a criminal background check, including fingerprinting)

*Must be able to pass criminal and possible drug checks before starting work

*Work Schedule:
Monday - Thursday, 7:30 am to 5:30 pm, 38 hours per week (9.5 hrs per day - .5 hr unpaid lunch) 10 hr work day.

Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
About INSPYR Solutions


Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.