Desktop Support Analyst - Envision, LLC
Marshalltown, IA 50158
About the Job
Purpose
This is an IT Support position within the North America Enterprise IT Team with the following main
responsibilities:
strategy.
Specific Responsibilities
Planning & Administration
Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.
Follow and enforce policies regarding IT management, security, standards and procedures.
Assists users with business proposal generation, regarding our standards and policies.
IT Infrastructure & Support:
Ensure optimum support for end-users at all times within agreed service levels.
Ensure that relevant IT documentation is maintained and up to date.
Support and maintain the IT Infrastructure security standards to be compliant with the security policies.
Support and maintain the IT Infrastructure systems and data access to be managed in collaboration
with Service Desk
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
Support and maintain the IT Infrastructure asset management including Hardware lifecycle
management and SW licensing.
Support and maintain the IT Infrastructure audit compliance.
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for:
server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN,
VPN access and required components), voice communication (local and remote)
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and
ensure engagement with the appropriate IT Group (Infrastructure, NA Applications or Divisional
Applications)
Uses the helpdesk as the central point for all IT issues and service requests.
Communication:
Establish good working relationship with users and other sources of support and assistance.
Build the relationship between IT and the Business to become the trusted partner for delivering value
and high levels of Service.
Requirements:
Education:
College/University degree in a related field or experience may be considered in lieu of formal education.
Experience:
Minimum of 3 to 5 years experience within a general IT environment
Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
Skills/Knowhow:
Uses basic understanding of the IT Field:
o VMware ESXi / VCenter knowledge
o Windows Server versions 2012 through 2022
o Cisco networking knowledge
o CITRIX; MS Remote Access
o PowerShell/scripting
Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
o IP networking administration and services including DNS, DHCP
o Security & Compliance tools
o Active Directory, GPO & policy design and support
o Microsoft Windows Operating Systems 7 - 11
This is an IT Support position within the North America Enterprise IT Team with the following main
responsibilities:
- Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the
strategy.
- Onsite support, working closely with centrally provided IT services including design, operations and
- Build the relationship between IT and the Business to become the recognized and valued partner for
Specific Responsibilities
Planning & Administration
Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.
Follow and enforce policies regarding IT management, security, standards and procedures.
Assists users with business proposal generation, regarding our standards and policies.
IT Infrastructure & Support:
Ensure optimum support for end-users at all times within agreed service levels.
Ensure that relevant IT documentation is maintained and up to date.
Support and maintain the IT Infrastructure security standards to be compliant with the security policies.
Support and maintain the IT Infrastructure systems and data access to be managed in collaboration
with Service Desk
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
Support and maintain the IT Infrastructure asset management including Hardware lifecycle
management and SW licensing.
Support and maintain the IT Infrastructure audit compliance.
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for:
server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN,
VPN access and required components), voice communication (local and remote)
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and
ensure engagement with the appropriate IT Group (Infrastructure, NA Applications or Divisional
Applications)
Uses the helpdesk as the central point for all IT issues and service requests.
Communication:
Establish good working relationship with users and other sources of support and assistance.
Build the relationship between IT and the Business to become the trusted partner for delivering value
and high levels of Service.
Requirements:
Education:
College/University degree in a related field or experience may be considered in lieu of formal education.
Experience:
Minimum of 3 to 5 years experience within a general IT environment
Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
Skills/Knowhow:
Uses basic understanding of the IT Field:
o VMware ESXi / VCenter knowledge
o Windows Server versions 2012 through 2022
o Cisco networking knowledge
o CITRIX; MS Remote Access
o PowerShell/scripting
Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
o IP networking administration and services including DNS, DHCP
o Security & Compliance tools
o Active Directory, GPO & policy design and support
o Microsoft Windows Operating Systems 7 - 11
Source : Envision, LLC