Desktop Support Analyst (remote) - Knowledge Services

Overview

Knowledge Services is seeking a remote Desktop Support Analyst/IT Help Desk Support for a 2-month project with the Maine Community College System.   Role is open to Maine residents and will be able to work 100% remotely.

• Applicants will need to have their own Windows 10 or 11 computer and a smartphone.

• We will issue a Microsoft A5 license with a MS Teams Phone number for the duration of the engagement.

• Phone calls will be answered using Teams from their PC.

• Candidates must have internet speeds of at least 100Mbps download and 5Mbps upload speed to be considered

Responsibilities

Desktop Support Analyst/IT Help Desk Responsibilities:

• Provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

• Perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.

• Responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

• Required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.

• Provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.

Qualifications

Desktop Support Analyst/IT Help Desk Required Skills:

• Helpdesk Support experience• Windows Products experience• Email Migration experience

• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.• Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.• Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.• Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.• Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A• Ability to communicate effectively orally and in writing.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.