Desktop Support Analyst at Idexcel
San Diego, CA
About the Job
Job Title: IT Help Desk
Location: San Diego, CA Onsite
Duration: Long Term
4-8 years of related experience
Essential Job Duties:
Install and configure PC’s, Linux and Mac’s, printers and peripherals within established standards and guidelines
Install new hardware and software upgrades requested from users
Manage R&D lab assets using RFTrack asset system
Analyze and solve technical problems by using problem-solving skills
Conduct analysis and troubleshooting via telephone, email and using remote assistance
Resolve technical problems with computing equipment and software
Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
Create and update Microsoft-based OS and Linux Image
Provide technical support for IT services in conference rooms
Assist employees in company events, such as exhibits and show case development product
Install and perform maintenance on proprietary system/s
May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
Able to travel up to 20% to remote offices
Qualifications:
2 year degree or better OR equivalent work experience with HS degree Or Military experience
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Great customer relation skills
Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
High level of organizational skills and attention to detail
Knowledge of Windows OS and Linux in enterprise environment
Understanding of PC technology (MS office, Internet, Windows)
Asset Management skills
Location: San Diego, CA Onsite
Duration: Long Term
4-8 years of related experience
Essential Job Duties:
Install and configure PC’s, Linux and Mac’s, printers and peripherals within established standards and guidelines
Install new hardware and software upgrades requested from users
Manage R&D lab assets using RFTrack asset system
Analyze and solve technical problems by using problem-solving skills
Conduct analysis and troubleshooting via telephone, email and using remote assistance
Resolve technical problems with computing equipment and software
Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
Create and update Microsoft-based OS and Linux Image
Provide technical support for IT services in conference rooms
Assist employees in company events, such as exhibits and show case development product
Install and perform maintenance on proprietary system/s
May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
Able to travel up to 20% to remote offices
Qualifications:
2 year degree or better OR equivalent work experience with HS degree Or Military experience
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Great customer relation skills
Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
High level of organizational skills and attention to detail
Knowledge of Windows OS and Linux in enterprise environment
Understanding of PC technology (MS office, Internet, Windows)
Asset Management skills
