Desktop Support Associate at TEKsystems

Key Accountabilities

• Provides resolution to all desktop support requests.

• Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.

• Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.

• Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.

• Works independently to troubleshoot all support requests and follow escalation policies.

• Participates in testing, documentation and implementation of assigned projects.

• Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.

Required and Preferred Skills and Experience

• Experienced level, typically 3 years of experience.

• Provides more technical/functional support than administrative support.

• Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.

• Performs varied and more complex tasks.

§  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.