Desktop SUpport at Global IT Con

Desktop Support

Responsibilities 

• Provide hands-on support for hardware and software issues directly at the user’s workstation.
• Diagnose and resolve technical problems related to computers, peripherals, and network connectivity in Windows and Mac operating systems.
• Escalate complex issues to higher-level IT teams or specialized departments when necessary.
• Install, configure, and upgrade hardware and software as needed.
• Good Knowledge of Windows OS and Mac OS.
• Handson experience in Active Directory,Exchange,O365.
• Troubleshooting Microsoft Office applications and other application related issues.
• Address and resolve service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
• Prioritize and categorize issues to ensure efficient resolution.
• Communicate with end-users to provide updates on the status of their requests and incidents.
• Perform root cause analysis for recurring issues and recommend long-term solutions.
• Assist users with technical inquiries, software installations, and system configurations.
• Educate users on best practices for using IT resources and tools.
• Assist users with password resets other service requests.
• Perform routine maintenance tasks such as system updates, patches, and backups.

Primary Skills :

• Windows OS Knowledge.
  ● Microsoft Office / Other Applications Troubleshooting.
  ● Mac OS Knowledge.
  ● Troubleshooting Windows and Mac computers.
  ● Basic hardware knowledge.
  ● Active Directory
  ● Exchange.
  ● Good English Communication ( Written/Speaking)

Preferred Skills
● SSCM
● Microsoft Intune

• JAMF