Desktop Support Engineer - Stardom Employment Consultants

Job Summary:
The Desktop Support Engineer is responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktops, laptops, printers, and other office technology. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage a variety of technical tasks in a fast-paced environment.

Key Responsibilities:

• Provide first and second-level support to users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and laptop computers, operating systems, and applications.
• Manage and maintain printers, scanners, and other peripherals.
• Perform system upgrades, patches, and updates on workstations.
• Set up new workstations, including installing software and configuring user profiles.
• Troubleshoot network connectivity issues in a LAN/WAN environment.
• Manage user accounts, permissions, and access rights within Active Directory.
• Provide support for VPN, remote desktop, and other remote access technologies.
• Document issues, resolutions, and changes in a ticketing system.
• Work closely with the IT team to escalate and resolve complex issues.
• Ensure compliance with company policies and IT standards.
• Assist in training users on new software and technologies.
• Provide on-site or remote support as needed.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field or equivalent work experience.
• 3+ years of experience in a desktop support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with desktop imaging, installation, and software deployment.
• Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience troubleshooting hardware issues (desktops, laptops, printers, peripherals).
• Ability to handle multiple tasks and prioritize effectively.
• Excellent customer service and communication skills.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.