Desktop Support Engineer - FOTS - Ztek Consulting INC
West Chester, PA
About the Job
Job Title: Desktop Support Engineer - FOTS
Duration: 6-12 months
Location: Onsite Spring House, PA
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top skills required for this role?
Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Duration: 6-12 months
Location: Onsite Spring House, PA
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top skills required for this role?
Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Job Description/ Responsibilities
Previous Data Center / Computer room operational and technical experience.
o Working knowledge of how data center facilities infrastructure systems (power, cooling, security, fire-protection) work and operate to support the IT environment.
o Working knowledge of server / network systems, installation, operation, and maintenance practices.
o Working knowledge and understanding of network environments and topologies.
o Working knowledge of IT equipment and inter-connectivity to other subsystems.
Good communication skills and prompt follow-up to replies and messages.
o Ability to communicate using various methods and media with local and remote support teams.
o Knowledge of IT, Networking, and Data Center infrastructure support terminology
Has knowledge / experience in applying IT Operational and Industry best practices.
o Performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.
o Experience with task ticketing system management and fulfillment
o Experience in local IT asset identification, inventory, documentation, and management processes.
o Oversight of IT process adherence by local resources, vendors and technicians working in IT spaces.
o Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.
Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.
Problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
A demonstrated ability to encourage and model positive cross-team partnerships.
Experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
Familiar with the following software applications: MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User)
Minimum 5 years data center experience
College degree in Computer Science or similar
Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
Data Center operational or technical certifications
Network operational or technical certifications
Previous Data Center / Computer room operational and technical experience.
o Working knowledge of how data center facilities infrastructure systems (power, cooling, security, fire-protection) work and operate to support the IT environment.
o Working knowledge of server / network systems, installation, operation, and maintenance practices.
o Working knowledge and understanding of network environments and topologies.
o Working knowledge of IT equipment and inter-connectivity to other subsystems.
Good communication skills and prompt follow-up to replies and messages.
o Ability to communicate using various methods and media with local and remote support teams.
o Knowledge of IT, Networking, and Data Center infrastructure support terminology
Has knowledge / experience in applying IT Operational and Industry best practices.
o Performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.
o Experience with task ticketing system management and fulfillment
o Experience in local IT asset identification, inventory, documentation, and management processes.
o Oversight of IT process adherence by local resources, vendors and technicians working in IT spaces.
o Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.
Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.
Problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
A demonstrated ability to encourage and model positive cross-team partnerships.
Experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
Familiar with the following software applications: MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User)
Minimum 5 years data center experience
College degree in Computer Science or similar
Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
Data Center operational or technical certifications
Network operational or technical certifications
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
