Desktop Support Engineer - Mavega Group

We are seeking a talented Desktop Support Engineer to provide technical assistance and support to our clients across the United States. As a member of our team, you will be responsible for troubleshooting, diagnosing, and resolving desktop hardware and software issues for our users. 

You will also be involved in the installation, configuration, and maintenance of desktop systems and peripherals.

Key Responsibilities:

- Provide timely and effective technical support to end users via email, phone, or in person

- Diagnose and resolve hardware, software, and network issues on desktop systems

- Install, configure, and maintain desktop operating systems and applications

- Coordinate with other IT teams to escalate and resolve complex technical issues

- Assist with the setup and deployment of new desktop systems and peripherals

- Maintain accurate records of support requests, resolutions, and inventory

- Stay up-to-date with industry trends and technologies to enhance the desktop support services

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- 2+ years of experience in desktop support or IT help desk role

- Strong knowledge of desktop operating systems, hardware, and software applications

- Excellent troubleshooting and problem-solving skills

- Customer-oriented approach with strong communication and interpersonal skills

- Ability to work independently and collaboratively in a team environment

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

If you are a proactive and detail-oriented individual with a passion for providing exceptional desktop support services, we encourage you to apply for this unique opportunity. 

Please note that only applicants located in the United States will be considered for this position.