DESKTOP SUPPORT ENGINEER - TEKsystems

Description:

Job Overview: This role will be to assist IT Site Services with their depot operations. This will includes processing orders for new hires incidents retrievals, keeping track of inventory and inventory management by keeping records updated within the Asset database. Also using FedEx portal to process shipping labels unpacking and packing boxes. Provide tier1/tier2 remote support via teams or phone.

Responsibilities and Duties:

- Process ServiceNow orders for new hires incidents and device retrievals for the US Commercial field sales organization.

- Perform device staging technical troubleshooting and repairs.

- Maintain accurate inventory of all supported assets in stock.

- Provide IT support for hardware and software issues by working directly with clients as well as collaborating closely with the BMS IT Service Desk.

- Manage the return and distribution of IT devices.

- Create and maintain accurate knowledge base articles related to the depot operations.

Qualifications:

- IT Technical School degree or certification

- 1 to 3 years of experience in IT support for desktops laptops or iPad devices.

- Experience with ServiceNow Windows and Mac preferred.

- Communication: The ability to communicate clearly respectfully and effectively.

- Inventory management: The ability to track organize and optimize stock levels and locations.

- Organizational and time management skills: The ability to lead direct and coordinate operations.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.