Desktop support at Judge Group

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

• Provide support to client-identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management

• Knowledge of relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired

• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills

• Strong oral, written, and interpersonal skills

• Ability to follow instructions and processes with minimal instruction

• Ability to lift and or move various computer equipment up to 50 lbs.

• Must own a basic repair kit

Additional requirements may exist if the offer of employment is extended