Desktop Support/ Helpdesk Specialist - LanceSoft Inc
Arlington, VA 22203
About the Job
Title: Desktop Support/ Helpdesk Specialist
Location: Arlington, VA 22203
Duration: 09 Months
Work Hours: 8 am to 5 pm (Monday to Friday)
Pay: $25 per hour on W2.
Job Responsibilities
Requirements:
Location: Arlington, VA 22203
Duration: 09 Months
Work Hours: 8 am to 5 pm (Monday to Friday)
Pay: $25 per hour on W2.
Job Responsibilities
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Set up and configure in-person and virtual meetings.
- Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
- Install, configure, and maintain various software.
- Assist users with password resets, account set ups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
Requirements:
- Relevant certifications, including Microsoft, Amazon, and CompTIA.
- Proficiency with ServiceNow and similar ticketing systems.
- Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
- Strong knowledge of mobile devices, including Android and Apple.
- Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).
- Excellent communication and customer service skills.
- Ability to self-educate, using the internet, on technical scenarios that you have not experienced
- Strong problem-solving and analytical skills.
Source : LanceSoft Inc
