Desktop Support - Applab Systems Inc

Role Name: Desktop Support
Location: Indianapolis, IN (Onsite from day one )
Duration: Contract

Job Description:
" Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
" Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
" Safely move equipment point to point using wheeled carts and vehicles
" IMACD & Asset Inventory experience
" Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
" Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
" Ability to use remote desktop connectivity applications
" Working knowledge of imaging utilities such as Ghost, SCCM, etc
" Delivery and setup of PC equipment to end-users.
" Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
" Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
" Demonstrated proficiency in Microsoft OS and Microsoft application.
" Demonstrated proficiency for installation of desktop software and troubleshoot
" Working knowledge of Microsoft Active Directory and GPO
" Strong customer service skills
" Strong troubleshooting skills
" Significant, demonstrated experience with Microsoft Windows operating systems
o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
o Servers: 2012, 2008 r2, 2008, 2003, 2000
" Functionally capable with Apple OS X
" Advanced troubleshooting skills with hard drive encryption software
" Advanced level skills in the Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
" Strong client-side remote access troubleshooting skills
" Demonstrate strong skills supporting printers in an enterprise environment
" Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
" Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
" Strong software installation and support skills
" Disciplined, systematic problem solving skills required

Thanks & Regards
Ankur Raghav
Team Lead
Direct: +1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540