Desktop Support - Tekfortune Inc.

Job Title: Desktop Support
Location: Irving, TX, USA,75038
Mode : Contract (6+ Months) (Day 1 Onsite)


Primary Responsibilities:

• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers

• Use remote control tools to assist off-site users when needed

• Configure, deliver, and install new computers and peripherals for new hires

• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system

• Prioritize workload based on service level agreements

• Act as a technical resource to others to resolve problems or issues

• Anticipate customer needs and proactively identify solutions

• Plan, prioritize, organize and complete work to meet established objectives

• High School Diploma or GED Equivalent

• 3 or more years of experience as a Desktop Support Technician

• 3 or more years of experience with PC operating systems

• 3 or more years of experience in a customer service role

• 3 or more years of Technology Support experience

• 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)

• Must have reliable transportation

• Must be able to lift up to 50 pounds of computers or other IT equipment

• Bachelor's Degree or higher level of education preferred

• CompTIA A+ Certification preferred unit

• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)