Desktop Support IV (134975) - EXOS (formerly Sondhi Solutions)
Madison, WI
About the Job
This position reports directly to the IIT User Support Services Manager and will be working as part of the Surgery user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Top Required Skills & Years of Experience:
At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills:
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills:
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
Source : EXOS (formerly Sondhi Solutions)