Desktop Support IV - Randstad USA

job summary:

This position reports directly to the IIT User Support Services Manager and will be working as part of the Surgery user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

 
location: Madison, Wisconsin
job type: Contract
salary: $27.58 - 32.58 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

• Documents inquiries and responses and recommends procedural improvements to unit leadership

Required Skills:

• Knowledge of computer software, operating systems, hardware and networking is required

• Experience with Microsoft Active Directory is required.

• Hardware and software troubleshooting skills are required Able to work in a team as well as independently

• Experienced in providing professional and courteous customer service is required.

Additional Skills:

• Excellent verbal and written communication skills is preferred

• Three or more years relevant work experience with Windows 10/11 is preferred.

• Two or more years relevant work experience with OSX is preferred.

• Experience and knowledge of computer security is preferred.

 
qualifications:

• Experience level: Experienced
• Minimum 10 years of experience
• Education: Bachelors

 
skills:

Desktop Support

OSX

troubleshooting

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.