Desktop Support at TEKsystems

Description:

The person in this position is constantly in direct contact with a large number of users across all levels of the organization. The incumbent must deal effectively with multiple concurrent problems with only limited direct supervision. As such, determination of the highest immediate priority(s) and the most expedient course(s) of action may be required several times during the workday. The incumbent is responsible for all owned devices that are directly or indirectly connected to the Global computing environment. The resource also acts as a liaison between the corporate Information Services team and works to ensure stable on-going operations of the Infrastructure.

In addition to the soft skills above, the following technical skill sets will be required:

• High level of knowledge in supporting a Windows based client computing environment

• Ability to install and configure tablet, laptop, desktop and server computers, printers, and other peripherals.

• Robust hardware troubleshooting skills and significant user support experience in enterprise-wide organizations using automated deployment tools

• Demonstrates a broad range of technical knowledge to provide solutions and assist others. Successfully performs information technology practices including implementing and supporting products and services that meet or exceed the expectations of employees and customers.

• Ability to effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support.

• A plus would be knowledge of Collaboration & Audio Video technology – Smart Board /Microsoft Surface Hub/Cisco Video Conferencing/Crestron. Ability to provide 2nd level support of similar equipment throughout the environment.

Skills:

Desktop, Support, Windows 10, Troubleshooting, Windows, Active directory, Customer service, Imaging, Hardware, Technical support, Help desk, Windows 7, Office 365, Deployment, Help desk support

Additional Skills & Qualifications:

The ideal candidate will demonstrate the following core soft skills:

• Highly Motivated

• Excellent customer service and interpersonal skills.

• Well-developed and effective oral and written communication skills.

• Ability to work autonomously with minimal supervision or in a team environment and an ability to balance conflicting priorities.

• Ability to determine priorities, develop local strategies, procedures, and work practices, and manage small scale localized projects.

• Excellent organizational skills.

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.