Desktop Support/Junior Systems Admin - LLJP00001546 at Softworld Inc

Job Title: Desktop Support/Junior Systems Admin

Job Location: Lexington MA 02420

Onsite Requirements:

• Windows Server
• Windows OS
• Mac OS

Job Description:

Required Skills:

• 3-4 years of Desktop support experience
• Experience and familiarity with the following operating systems - Windows Server 2012, 2016 and 2019, Windows 7 and 10.
• Experience working on Mac systems.
• The ability to Collaborate with team members in order to complete assigned tasks/projects.
• Experience managing and tracking issues with ticketing program (Remedy, Service Now, Jira, etc)
• Install, update, and troubleshoot systems/servers.
• BS degree or equivalent experience. Any prior military experience is a plus. They will modify the years of experience if someone has the majority of the technical skills and a military background.

Preferred Experience:

• Systems Administration is a plus.
• Any Linux experience is a plus.
• Experience managing classified IT systems, STIGs, SCAPS, RMF
• Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.).
• Managing afs infrastructure to include users, groups and data.
• Managing lifecycles of equipment to include computers, servers and mobility
• Configuring and managing Cisco/Juniper equipment to include switches, routers and Call Managers.
• Troubleshooting mobile devices to included iPhones, iPads
• Basic experience with managing or operating containers
• Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
• Experience managing system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Able to diagnose and perform repairs on faulty system/server hardware.
• Develop and document systems administration standard operating procedures.
• Plan, execute, and verify data redundancy and system recovery procedures.
• Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
• Provide ongoing optimization and problem-solving support