Desktop Support (Level II) at TEKsystems

Description:

This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This person will not take any calls, but rather resolve higher end issues. Client uses Manage Engine for Ticketing – any Ticket System experience (ServiceNow, etc.) will work. The right fit will have a “white glove” support mentality. Any ITSM and Salesforce knowledge would be a plus. The opportunity to grow within the organization is tremendous. The company is acquiring other companies at a very rapid rate. A high first call resolution is expected. This person will support Windows 10/11, Microsoft Office 365 and printer issues. In addition, this person will resolve Outlook issues, USB issues, help set up user accounts using AD, as well as set up Bluebeam and Adobe Licenses.

Skills:

Desktop, Support, Windows 10, Troubleshooting, Hardware, Active directory, Technical support, Deployment, Windows 7, Office 365, Outlook, Customer service, Printer support, Help desk support

Top Skills Details:

Desktop,Support,Windows 10,Troubleshooting,Hardware,Active directory,Technical support,Deployment,Windows 7,Office 365,Outlook

Additional Skills & Qualifications:

Excellent interpersonal skills, as well as enterprise experience is a must.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.