Desktop support at Judge Group

The Deskside Tech - is a level 2 position that performs tasks related to repairing a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

• Provide support to client-identified VIPs, and other employees at the client site

• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs