Desktop Support at VC5 Consulting

Desktop Support

Position Summary:

The Desktop Support Technician is responsible for providing technical assistance and support to end-users with Windows-based desktop systems. The role involves troubleshooting hardware and software issues, installing and configuring applications, and ensuring the smooth operation of computer workstations and related equipment.

Responsibilities: 

• Provide day-to-day technical support for Windows desktop systems, including troubleshooting hardware, software, and network issues.
• Install, configure, and maintain Windows operating systems (Windows 10, 11) and applications.
• Assist with setting up and maintaining user accounts, permissions, and passwords.
• Diagnose and resolve technical issues, both remotely and on-site.
• Perform routine maintenance and updates on systems to ensure security and efficiency.
• Collaborate with IT teams to support server and network infrastructures.
• Maintain documentation of issues, resolutions, and IT processes.
• Ensure timely response to support requests and escalate complex issues when necessary.
• Educate and assist users in using Windows operating systems and applications effectively.

Skills/Requirements

• Demonstrated ability to communicate by phone or in person effectively
• Demonstrated writing ability
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
• Knowledge of information technology and products and services
• Demonstrated analytical and troubleshooting skills
• Demonstrated ability to work in a challenging environment
• Shows initiative and acts independently to resolve problems
• Knowledge of the following technologies: Microsoft Office 365, Microsoft Windows Server, Microsoft Active Directory, Microsoft SCCM, Microsoft Print Services, LAN/WAN Infrastructure, VMWare ESX/Veeam, and Data Backups
• Knowledge in audio-visual support for Zoom, Microsoft Teams, and similar platforms.