Desktop Support at Kforce Inc.
San Antonio, TX 78215
About the Job
- Provide hands-on technical support for desktops, laptops, printers, and other peripheral devices, ensuring timely resolution of hardware and software issues
- Troubleshoot Windows, Mac OS, and mobile device issues, and handle installation, configuration, and ongoing maintenance
- Manage and support software installations, updates, and configurations, including business-critical applications
- Serve as the first point of contact for end-users, providing exceptional customer service and support
- Assist users in navigating technical issues through phone, email, and in-person interactions, prioritizing and documenting support tickets effectively
- Guide users in understanding best practices for system usage and IT security policies
- Configure, deploy, and maintain desktops, laptops, and peripheral devices across the organization
- Manage hardware inventory and work with the IT team to ensure adequate stock of essential components and accessories
- Support and manage Active Directory users and groups, printer queues, and access permissions
- Troubleshoot network connectivity issues and support LAN/WAN connections and VPN access
- Coordinate with network and server teams to escalate issues when necessary and ensure minimal downtime
- Maintain detailed and accurate records of support tickets, troubleshooting steps, and resolutions in the helpdesk system
- Create user guides, FAQs, and other documentation to improve user self-service capabilities and reduce support requests
- Report recurring issues to the IT team and propose solutions for long-term improvements
Requirements:
- Education: Associate degree in Information Technology, Computer Science, or related field; Bachelor's degree preferred
- Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications are a plus
- Experience: 2+ years of experience in desktop or IT support roles
- Technical Proficiency: Proficient in Windows and Mac OS, Microsoft Office Suite, and standard troubleshooting procedures
- Customer Service Skills: Strong customer service orientation with excellent communication skills and a patient, empathetic approach to troubleshooting
- Problem Solving: Demonstrated ability to analyze and resolve technical issues quickly and effectively
- Documentation: Strong attention to detail and accuracy in documenting issues, steps, and resolutions
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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