Desktop Support Specialist II at CAI

Job ID Number

R4093

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Desktop Support Technician you will perform a variety of general support tasks within an established IT infrastructure.

Job Description

We are looking for an Desktop Support Specialist. This position will be On-site in the Camas WA. area. This is a 6 month position with possible extension.

What You’ll Do

• Perform tasks as directed, with minimal supervision

• Responsible for the installation and troubleshooting of desktops/laptops/tablets/mobile devices, network switches, automation systems in the lab and other duties such as network support, printer support and helpdesk support as needed

• Install, configure and administer Windows operating systems

• Install and assist in configuring network switches

• Maintain the configuration and integrity of systems as per ADI policy

• Maintain system uptime inside the fab and respond to fab-support events as quickly as possible

• Install and support the client applications and customer support

• Responsible for keeping the systems up-to-date with patches and other needs

• Work on multiple projects under minimal supervision or guidance

• Provide 1st/2nd tier support for most help desk related issues

• Should be willing to perform other duties as assigned

• Create and maintain documentation for established support procedures and processes

What You'll Need

Required:

• 2+ years experience in a similar support role preferably in a high availability, 24 x 7 production environment.

• Excellent knowledge and experience with building laptops/desktop PCs, creating/configuring standard install images

• Experience in installing/supporting network switches

• Knowledge on supported systems like printers, network interfaces, windows 7/10 OS, phones (android/windows), tablets and other mobile computers.

• General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)

• Good knowledge on Microsoft Office tools, PC Imaging/backup software

• Good team player

• Ability to work in s 24 x 7 manufacturing environment and ready to work in day/night shifts

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to

or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.