Desktop Support Specialist from INSPYR Solutions

Title: Desktop Support Specialist
Location: Midland, TX, 79706
Duration: Contract-to-Hire
Compensation: $25/hr
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.
 
Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at sdavidson@inspyrsolutions.com

Job Description:
INSPYR Solutions is seeking a dependable Desktop Support Specialist for one of its oil and gas clients in Midland, TX. This role provides the first point of contact support for all enterprise-level software/hardware workstation systems from employees. This includes maximizing the productivity of employee workstations, laptops, and network software & hardware by troubleshooting and correcting issues promptly. Our client places a heavy emphasis on customer service and employee support.

Responsibilities:

• Provide First Contact Support for all IT-related services.
• Provides Tier I and Tier II technical support via phone or in-person by resolving questions and problems relating to information systems hardware and software, network devices, print devices, cabling, workstations, and peripherals.
• Troubleshooting problematic areas (in person or by electronic means of communication like telephones or email) with accuracy and speed.
• Engage Business Partners to promote services and manage expectations. Perform periodic on-call duties. (~40%)
• Perform installation, diagnosing, repairing, maintaining, upgrading, and recovery of computer hardware, mobility devices, print devices, peripherals, and equipment to ensure optimal workplace performance.
• Performs hardware moves, installs (adds), and/or changes.
• Will reconfigure workstations, laptops, and mobile devices.
• Troubleshoot network and system connectivity.
• Provide timely and accurate updates of asset management records. (~35%)
• Create and develop standards, guidelines, workflow processes, and best practices to provide technical guidance to co-workers and Business Units.
• Follows departmental policies and procedures.
• Maintains and consults knowledge base to optimize problem resolution. (~15%)
• Participate in key projects and initiatives. (~10%)

 
Knowledge and Experience:

• Working knowledge and proficiency in PC, printer, telephony, mobility, and other ancillary IT device configuration/support.
• Experience with Intune is preferred.
• Working knowledge and proficiency in the latest workstation environments (Office 365, Windows 7/10).
• Microsoft O/S including Windows 10, Office, web browsers, virus protection, and other standard and ancillary workstation and ancillary device software.
• PC, printer, telephony, mobility, and other ancillary IT device configuration/support.
• Mobility provisioning, deployment, and tracking.
• Working knowledge and proficiency of workstation software deployment techniques.
• Working knowledge and proficiency in Microsoft Word, Excel, Project, PowerPoint, and Visio.
• Working knowledge and proficiency in Microsoft SCSM/SCCM. - Working knowledge and proficiency in Microsoft Active Directory.
• Working knowledge and proficiency in collaboration tools (Exchange, Skype for Business, SharePoint).
• Working knowledge of WAN/LAN technologies in medium to large enterprises.
• Internet and cloud-based technologies.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client’s business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.