Desktop Support Specialist - VIATEQ Corporation
Virginia Beach, VA 23450
About the Job
VIATEQ Corporation is recruiting for a Desktop Support Specialist to support a client located in Virginia Beach. The Desktop Support Specialist will assist in the routine acquisition, installation, and maintenance of information technology resources.
Core Responsibilities:
Maintain computer systems and LAN systems in operational condition on a daily basis to minimize downtime and quickly troubleshoot problems.
Assist in the implementation and maintenance of computer systems.
Maintain and update documentation of computer procedures, which could include technical support data and disaster recovery information.
Conduct technical research and analysis of computer hardware specifications to identify and recommend the best technical and cost-effective solution and review software and hardware enhancements for compatibility.
Assist in the acquisition and installation of hardware and software according to the required quality specifications and installation of workstations.
Identify and resolve hardware and/or software problems.
Develop computer literacy among employees using informal and formal training sessions.
Ensure that system enhancements are compatible with existing facilities
Effectively maintain contact with vendors and key personnel
Must Have Qualifications:
High School Diploma or GED
Any combination of work experience and/or education equivalent to 4 years, with at least 2 years of concentrated work with computer systems
HDI Support Center Certification
ITIL Foundation 4 Certification
MD-101: Managing Modern Desktops Certification
Nice to Have Qualifications:
Microsoft 365 Certified: Fundamentals
Apple Certified IT Professional
CompTIA A+ Certification
CompTIA Net+ Certification
CompTIA Sec+ Certification
About VIATEQ
VIATEQ is a proactive provider of collaborative solutions for government agencies. Our collaborative service framework and flexibility allows employees, customers and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allows government agencies to respond to competitive pressures and achieve new performance levels.
VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursements, and other benefits for you and your family.
Equal Opportunity Statement:
VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.