Desktop Support Technician - 15497-4835 - Masco Corporation
Norman, OK
About the Job
This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3183689 ECS is seeking a
Desktop Support Technician to work in our Norman, OK office.
Job Description:
Personal Computer Technician with experience providing Tier 1/2 helpdesk
support for both internal and remote computer end-users. Ability to:
- Provide Tier 1 and Tier 2 telephone support for computer end-users
at the organizational office and for remote end-users.
- Provide direct desktop support for computer end-users at the
organizational office.
- Participate in Information Technology projects for implementation of
IT systems for organizational functional groups and teams.
- Provide Remote Support using RDP and other remote control tools to
computer end-users.
- Install, troubleshoot, and repair Microsoft Windows-based desktop
computer hardware and associated applications in a networked
environment.
- Participate in Information Technology projects as specified in
project plans and designs.
- Assist in maintenance, repair, and administration of auxiliary IT
Systems, such as Uninterruptible Power Supplies and VOIP systems.
- Responsible for normal computer support operations; takes calls from
Call Distribution system, opens, updates and closes IT Support Desk
Tickets, and resolves user problems or escalates to responsible
engineer.
- Performs basic voice mail administration.
- Performs basic VOIP system user management.
- Manages and installs Microsoft workstation images.
Required Skills:
- Tier 1/2 IT support experience
- Basic task, ticket, project management software experience
- Intermediate technical experience to install, troubleshoot, and
repair hardware & software configurations.
- IT Associate or Bachelor Degree or equivalent experience
Desired Skills:
- ITIL knowledge / experience
- Cloud / virtual environment
- DBA Admin Fundamentals
ECS is an equal opportunity employer and does not discriminate or allow
discrimination on the basis of race, color, religion, sex, age, sexual
orientation, gender identity or expression, national origin, ancestry,
citizenship, genetic information, registered domestic partner status,
marital status, status as a crime victim, disability, protected veteran
status, or any other characteristic protected by law. ECS promotes
affirmative action for minorities, women, disabled persons, and
veterans.
ECS is a leading mid-sized provider of technology services to the United
States Federal Government. We are focused on people, values and purpose.
Every day, our 3800+ employees focus on providing their technical talent
to support the Federal Agencies and Departments of the US Government to
serve, protect and defend the American People.
General Description of Benefits
please see: https://okjobmatch.com/jobs/3183689 ECS is seeking a
Desktop Support Technician to work in our Norman, OK office.
Job Description:
Personal Computer Technician with experience providing Tier 1/2 helpdesk
support for both internal and remote computer end-users. Ability to:
- Provide Tier 1 and Tier 2 telephone support for computer end-users
at the organizational office and for remote end-users.
- Provide direct desktop support for computer end-users at the
organizational office.
- Participate in Information Technology projects for implementation of
IT systems for organizational functional groups and teams.
- Provide Remote Support using RDP and other remote control tools to
computer end-users.
- Install, troubleshoot, and repair Microsoft Windows-based desktop
computer hardware and associated applications in a networked
environment.
- Participate in Information Technology projects as specified in
project plans and designs.
- Assist in maintenance, repair, and administration of auxiliary IT
Systems, such as Uninterruptible Power Supplies and VOIP systems.
- Responsible for normal computer support operations; takes calls from
Call Distribution system, opens, updates and closes IT Support Desk
Tickets, and resolves user problems or escalates to responsible
engineer.
- Performs basic voice mail administration.
- Performs basic VOIP system user management.
- Manages and installs Microsoft workstation images.
Required Skills:
- Tier 1/2 IT support experience
- Basic task, ticket, project management software experience
- Intermediate technical experience to install, troubleshoot, and
repair hardware & software configurations.
- IT Associate or Bachelor Degree or equivalent experience
Desired Skills:
- ITIL knowledge / experience
- Cloud / virtual environment
- DBA Admin Fundamentals
ECS is an equal opportunity employer and does not discriminate or allow
discrimination on the basis of race, color, religion, sex, age, sexual
orientation, gender identity or expression, national origin, ancestry,
citizenship, genetic information, registered domestic partner status,
marital status, status as a crime victim, disability, protected veteran
status, or any other characteristic protected by law. ECS promotes
affirmative action for minorities, women, disabled persons, and
veterans.
ECS is a leading mid-sized provider of technology services to the United
States Federal Government. We are focused on people, values and purpose.
Every day, our 3800+ employees focus on providing their technical talent
to support the Federal Agencies and Departments of the US Government to
serve, protect and defend the American People.
General Description of Benefits
Source : Masco Corporation