Desktop Support Technician - Murtech Consulting

Akron, OH

Desktop Support Technician

Pay Rate:$21.00/HR W2

Hours:Full time, M-F,7:30am-4:30am

Location:341 White Pond Dr, Akron, OH 44320

Description:

Creating and resolving Desktop issues for First Energy end users on-site and remote using the Service Now ticketing system.
Primary duties will include standard desktop/Laptop break/fix items
Receive user calls and offer remote or on-site support.
Troubleshoot system, office, hardware, and business applications
Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
Monitor calls, incidents and requests using client provided Service Now tool
Troubleshoot system, office, hardware, and business applications
Monitor calls, incidents and requests using client provided Service Now tool
Supports and maintains user account information including rights, security, and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Skills:

Source : Murtech Consulting