Desktop Support Technician - Judge Group, Inc.
Artesia, NM 88210
About the Job
Location: Artesia, NM
Salary: $22.00 USD Hourly - $24.00 USD Hourly
Description: Desktop Support Technician
Artesia, NM 88210
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
Updating physical assets within asset management tracking system
Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
Performing customer service representative responsibilities as needed
Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of six years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $22.00 USD Hourly - $24.00 USD Hourly
Description: Desktop Support Technician
Artesia, NM 88210
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
Updating physical assets within asset management tracking system
Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
Performing customer service representative responsibilities as needed
Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of six years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Source : Judge Group, Inc.
