Desktop Support Technician, Associate - LCG, Inc.

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

We are seeking an IT Desktop Support Specialist to support  our HHS Client located in Bethesda, MD.

Duties and Responsibilities:

• Responds to internal and external client requests and provides technical support and training to end users either on the phone or in person including VIPs.
• Identifies, researches, and resolves technical issues; escalates complex inquiries.
• Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives.
• Install and configure Windows and Mac operating systems and applications such as word processing, database, and spreadsheet programs.
• Documents, tracks, and monitors customer requests to ensure timely resolutions utilizing Service Now.
• Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.

Requirements:

• College degree in the field of computer science or 5+ years of equivalent work experience.
• Knowledge of basic computer hardware, including Dell computers and laptops, printers, and mobile devices (Blackberry, iPhones, and tablets).
• Experience with desktop operating systems, including Mac, Windows XP, Windows 7, Windows Mobile 6.0 - 6.5, and Windows 8.1.
• Extensive application support experience and knowledge of Microsoft Office 2010 products to include Publisher, Outlook, Access, Power Point, Excel, Word, Project, Lync, and OneNote.
• Proven ability to work as part of a team as well as show initiative and ability to work independently.
• Excellent written English communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Certifications in A+, MCSE or MCPs in current Microsoft workstation, server and applications.

Preferred Requirements:

• Familiarity with Adobe Professional.
• Experience supporting Citrix and Cisco VPN.
• Extensive experience supporting and using SharePoint.
• Demonstrated experience in leading and mentoring Jr. Technical staff.
  
  

Compensation and Benefits 

The projected compensation range for this position is $56,000 to $76,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. 
 
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. 

Devoted to Fair and Inclusive Practices  

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.  

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com. 

Securing Your Data 

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com. 

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.