Desktop Support Technician - PrideStaff

Job Summary:

PrideStaff is seeking a motivated Desktop Support Technician with 1-2 years of experience to join our IT team in a temporary, full-time, in-office role . This position requires U.S. citizenship and involves providing technical assistance, troubleshooting, and support to both in-office users and remote work-from-home employees. The ideal candidate is a quick learner with a passion for technology, excellent communication skills, and a strong customer service focus.

Supporting imaging equipment for Government Contract for FEMA. 

Location: Charlotte, NC 28273

Pay rate - $25/hr.

40 hour work week
 

Responsibilities:

• Diagnose and resolve hardware, software, and network issues for both office-based and remote users.

• Perform PC setups, software installations, and updates.

• Provide support for desktops, laptops, printers, and other peripherals.

• Assist in managing user accounts, permissions, and basic networking tasks.

• Document issues and resolutions in the ticketing system.

Qualifications:

• U.S. citizen.

• Must be able to pass a background check from FEMA.

• 1-2 years of experience in desktop support or a related IT role.

• Associate degree in IT, Computer Science, or related field preferred.

• Proficiency in Windows OS, Microsoft Office, and basic networking.

• Strong problem-solving and customer service skills.

• Ability to work independently and collaboratively within a team.

• Strong verbal and written communication skills.

Work Schedule:
This is a 40-hour work week position, including one weekend day. Flexibility in schedule is required to accommodate the weekend shift.

Work Environment:
This is an in-office role, requiring hands-on support for office users and remote assistance for work-from-home employees. The position may involve lifting and carrying computer equipment and working in a fast-paced environment with multiple priorities.

Compensation / Pay Rate (Up to): $25.00 - $25.00