Desktop Support Technician - Cogliano IT Staffing
Chicago, IL 60642
About the Job
Onsite Desktop Support Techs needed ASAP for a 6+ month contract position in Chicago, IL!
Work Hours: Wednesday through Saturday - 7am to 5:30pm
JOB DUTIES DESCRIPTION
Work Hours: Wednesday through Saturday - 7am to 5:30pm
JOB DUTIES DESCRIPTION
- Diagnose, troubleshoot, and resolve production problems
- Ensures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all times
- Observes system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the product
- Manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.
- Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Environment is Windows 10 and Office 365
- Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolved
- Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriately
- Coordinates activities with help desk, network services, or other information systems groups
- Prepare various reports for management and auditing purposes. Provides updates, status, and completion information to manager
- Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
- Perform other duties as assigned
Source : Cogliano IT Staffing
