Desktop Support Technician - TEKsystems

TEKsystems is seeking an experienced Desktop Support technician for a 6-month contract to hire

position with a very reputable Organization! This will be an on-site role with travel around the Lake Mary/Daytona

Beach area.

Description:

This person will be

providing services to the existing employees and executives at the

organization. They will work through tickets for any hardware/software issues,

assisting with new hires, installing equipment, troubleshooting M365 issues,

working with network teams, active directory, remote support etc. . It is

a Windows environment so they will be managing Windows 10 desktops and other

Microsoft Applications such as M365 suite. This person will be using active

directory very heavily for password resets, permission reviews, permissions

logs, and looking at last log in times. The position is very customer facing so

being professional is very important. This person will be reporting to one main site,

but will have a few locations within the area

they will be supporting.(typically up to a 60 mile radius). There will be a weekly/bi-weekly site visit schedule, as well as if there is an

emergency at one of the other locations, this technician may be asked to travel

to the site to resolve the issue on site(mileage reimbursement of .67

cents/mile will be provided for any driving done between locations during work

hours)  Areas of coverage: Lake Mary, Ormond Beach, Daytona Beach, Orange

City, Sanford, Deland, Port Orange, and Palm Coast

Supplementary

Responsibilities Include:

• Install and test

computer hardware and software including laptops, desktops, printers, monitors,

application software, etc.

• Assist

departments with mobile technology support including tablets, smartphones, etc.

• Serve as a

conduit to help escalate technology issues and concerns to the assigned

technician/counterparts within the organization.

• Assist with

system and network issues as defined by the organization's IT team.

• As needed,

maintain inventory of workstations and associated equipment; assist in

identifying equipment that may require upgrade.

• Assist with IT

projects as assigned by IT management (including relocating IT inventory, PC

refresh etc.)

Current

tools/technologies in their environment:

Manage engine

desktop central for imaging, citrix, , global protect vpn, direct access vpn,

ticketing system

Skills & Qualifications:

• 2-5 years of hands-on IT support (desktop support/pc tech work) and proven experience documenting ticket detail to support development of knowledge-based articles.
• Experience supporting/troubleshooting Windows 10 OS environment, and troubleshooting M365 issues.
• Great customer service and interpersonal skills(Experience interfacing with end users and walking them through how they fixed their issue).

Skills:

desktop, support,

windows 10, troubleshooting, windows, active

directory, hardware

Top Skills Details:

desktop, support,

windows 10,troubleshooting,windows,active

directory, hardware

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.