- Desktop Support Technician - Fully Onsite from the Day 1 - RICEFW Technologies Inc
Richmond, VA
About the Job
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL).
***PLEASE INCLUDE JOB DETAILS, TASKS, AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION***
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
Project will extend beyond the current dates based on future anticipated federal grant funding. Required/Desired Skills
Questions
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL).
***PLEASE INCLUDE JOB DETAILS, TASKS, AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION***
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
Project will extend beyond the current dates based on future anticipated federal grant funding. Required/Desired Skills
| Skill | Required /Desired | Amount | Consultant number of year's Experience | Last year used |
|---|---|---|---|---|
| Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support | Required | 3 | Years | |
| Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 | Required | 3 | Years | |
| Professional work experience troubleshooting Dell pc hardware issues. | Required | 3 | Years | |
| Professional work experience supporting trouble shooting PC peripheral devices | Required | 3 | Years | |
| Professional work experience with the most recent version of the Microsoft Office Suite | Required | 3 | Years | |
| Professional work experience imaging computers and physically setting up computers/monitors such as SCCM | Required | 3 | Years | |
| Professional work experience using remote assistance tools such as Quick Assist or GoToAssist | Required | 3 | Years | |
| Professional work experience using and supporting Office3NA (Teams, Email, OneDrive, SharePoint) | Required | 3 | Years | |
| Possesses user friendly customer service skills | Required | 3 | Years | |
| Experience with Absolute Computrace | Required | 3 | Years | |
| Experience with hard drive encryption tools such as Bitlocker | Required | 3 | Years |
| No. | Question | Consultant Answer |
|---|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? | |
| Question2 | What is the candidate's email address? | |
| Question3 | Where is the candidate currently located (City & State)? | |
| Question4 | If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? | |
| Question6 | Is the candidate available and able to work onsite without relocation (within 1 hour commute) NA% of the time? |
Source : RICEFW Technologies Inc
