Desktop Support Technician - Hagerstown MD - TEKsystems

Description:

- Troubleshoot and resolve Tier 2 and 3 escalated technical issues

- Maintain and manage workload through computerized ITSM ticketing and tracking system

- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices

- Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues

- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Skills:

Technical support, hardware support, software support, Troubleshooting

Top Skills Details:

Technical support,hardware support,software support

Additional Skills & Qualifications:

- 1 year of experience supporting end-user equipment and telephone equipment

- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

- Associate degree, bachelor’s degree or vocational training in a technical field of study

- Warehouse experience supporting end-use equipment

Experience Level:

Entry Level

Benefits:

Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§Medical, dental & vision 

§ Critical Illness, Accident, and Hospital 

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax

contributions

available 

§ Life Insurance (Voluntary Life & AD&D for the

employee and

dependents) 

§ Short and long-term disability 

§ Health Spending Account (HSA) 

§ Transportation benefits 

§ Employee Assistance Program 

§ Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.