Desktop Support Technician I - MCW: SARGEANT HEALTH CENTER
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Position Description: We're looking for those
individuals-the creative thinkers and innovation seekers-who are content
with nothing short of changing the world. Discover the endless
opportunities within the Medical College of Wisconsin (MCW) and be
inspired by the work we can do together to improve health, and make a
positive, daily impact in our communities. In the role of Desktop
Support Technician I you will beworking in Informtation Services.
Primary Functions * Under general supervision, provides second-tier
support to end users Laptop/PC hardware and software. * Responds to
inquiries in person, over the phone, or via email with customers in
completing incidents or service requests. * Resolves, documents or
escalates incidents and service requests within Service Ticket
Management system. * Implements and troubleshoots hardware and software
deployments and department/user moves/adds/changes. * Simulates,
recreates, tests and evaluates user problems for resolution, new
hardware or software. * Assists in documenting internal processes and
procedures. Knowledge, Skills, and Abilities Working knowledge of
desktop support, help desk, or troubleshooting laptops / workstations
and printers; customer service Preferred Schedule: Monday - Friday
8:00-5:00 Position Requirements: Specifications Appropriate experience
may be substituted for education on an equivalent basis Minimum
Education: Associate's Degree Prior Experience: 2 years Certification:
HDI SCA preferred Why MCW? Outstanding Healthcare Coverage, including
but not limited to Health, Vision, and Dental. Along with Flexible
Spending options 403B Retirement Package Competitive Vacation and Paid
Holidays offered Tuition Reimbursement Paid Parental Leave Pet Insurance
On campus Fitness Facility, offering onsite classes. Additional
discounted rates on items such as: Select cell phone plans, local
fitness facilities, Milwaukee recreation and entertainment etc. For a
full list of positions see: www.mcw.edu/careers For a brief overview of
our benefits see:
https://www.mcw.edu/departments/human-resources/benefits Eastern
Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on
attracting, developing, and retaining a diverse workforce and faculty
body that reflects the community we serve. We value diversity of
backgrounds, experience, thought, and perspectives to advance excellence
in science and medicine. MCW is a welcoming campus community with a
strong culture of collaboration, partnership, and engagement with our
surrounding community. For more information, please visit our
institutional... For full info follow application link. EEO/AA
Minorities/Females/Vets/Disability The Medical College of Wisconsin is
an affirmative action/equal opportunity employer and does not
discriminate in hiring or employment on the basis of age, sex, race,
color, religion, national origin, veteran status, disability or sexual
orientation. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F895A81487C84B3F Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.
individuals-the creative thinkers and innovation seekers-who are content
with nothing short of changing the world. Discover the endless
opportunities within the Medical College of Wisconsin (MCW) and be
inspired by the work we can do together to improve health, and make a
positive, daily impact in our communities. In the role of Desktop
Support Technician I you will beworking in Informtation Services.
Primary Functions * Under general supervision, provides second-tier
support to end users Laptop/PC hardware and software. * Responds to
inquiries in person, over the phone, or via email with customers in
completing incidents or service requests. * Resolves, documents or
escalates incidents and service requests within Service Ticket
Management system. * Implements and troubleshoots hardware and software
deployments and department/user moves/adds/changes. * Simulates,
recreates, tests and evaluates user problems for resolution, new
hardware or software. * Assists in documenting internal processes and
procedures. Knowledge, Skills, and Abilities Working knowledge of
desktop support, help desk, or troubleshooting laptops / workstations
and printers; customer service Preferred Schedule: Monday - Friday
8:00-5:00 Position Requirements: Specifications Appropriate experience
may be substituted for education on an equivalent basis Minimum
Education: Associate's Degree Prior Experience: 2 years Certification:
HDI SCA preferred Why MCW? Outstanding Healthcare Coverage, including
but not limited to Health, Vision, and Dental. Along with Flexible
Spending options 403B Retirement Package Competitive Vacation and Paid
Holidays offered Tuition Reimbursement Paid Parental Leave Pet Insurance
On campus Fitness Facility, offering onsite classes. Additional
discounted rates on items such as: Select cell phone plans, local
fitness facilities, Milwaukee recreation and entertainment etc. For a
full list of positions see: www.mcw.edu/careers For a brief overview of
our benefits see:
https://www.mcw.edu/departments/human-resources/benefits Eastern
Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on
attracting, developing, and retaining a diverse workforce and faculty
body that reflects the community we serve. We value diversity of
backgrounds, experience, thought, and perspectives to advance excellence
in science and medicine. MCW is a welcoming campus community with a
strong culture of collaboration, partnership, and engagement with our
surrounding community. For more information, please visit our
institutional... For full info follow application link. EEO/AA
Minorities/Females/Vets/Disability The Medical College of Wisconsin is
an affirmative action/equal opportunity employer and does not
discriminate in hiring or employment on the basis of age, sex, race,
color, religion, national origin, veteran status, disability or sexual
orientation. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F895A81487C84B3F Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.
Source : MCW: SARGEANT HEALTH CENTER
