Desktop Support Technician_ Irvine, CA / Palo Alto, CA (Onsite) _ W2 Only at iFlow Inc
Irvine, CA
About the Job
JOB DESCRIPTION Responsibilities: - Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools - Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. - Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives - Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) - Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs - Tech Savvy - Ability and passion for learning new technology and tools - Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time - Prioritization Skills - The ability to analyze support requests and prioritize them based on impact - Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
One role will be in Irvine, and the other role in Palo Alto.
One role will be in Irvine, and the other role in Palo Alto.
