Desktop Support Technician - Danta Technologies

Seeking for a Desktop Support Technician in Irving, TX (Onsite)
Primary Responsibilities:

• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

Required Qualifications:

• Undergraduate degree or equivalent experience.
• 2+ years of supervisor experience in a technical setting
• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
• Experience supporting executive or VIP level customers
• Ability to supervise technical staff and understand and escalate technical issues
• Ability to meet scheduled task requirements within assigned deadlines
• Location must be in Dallas, TX

Preferred Qualifications:

• 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
• Experience creating technical documentation and Standard Operating Procedures (SOPs)
• Previous experience in a supervisory or manager type IT role
• Technical certifications including CompTIA, HDI, or Microsoft Certifications

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.