Desktop Support Technician - TEKsystems

Description:

We are seeking a skilled and motivated Desktop Support Technician for an opening in Irving . The Desktop Support Technician will provide technical support to end-users, ensuring the smooth operation of computer systems, hardware, and software. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via email, or over the phone.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Maintain daily performance of computer systems.
• Document internal procedures.
• Assist with onboarding of new users.
• Maintain inventory of all equipment, software, and software licenses.
• Manage and prioritize multiple tasks and projects.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with network troubleshooting and basic network concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

Medical, dental & vision 

Critical Illness, Accident, and Hospital 

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

Short and long-term disability 

Health Spending Account (HSA) 

Transportation benefits 

Employee Assistance Program 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.