Desktop Support Technician - L1 Support at Nesco Resource, LLC
Artesia, NM 88210
About the Job
Position will be onsite in Artesia
M-F 7:30a - 4:30p
L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
" Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
" Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
" Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
" Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
" Updating physical assets within asset management tracking system
" Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
" Performing customer service representative responsibilities as needed
" Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of s4 years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#EDS014
M-F 7:30a - 4:30p
L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
" Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
" Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
" Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
" Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
" Updating physical assets within asset management tracking system
" Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
" Performing customer service representative responsibilities as needed
" Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of s4 years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#EDS014
