Desktop Support Technician - TEKsystems

Description:

The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training.

This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.

Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.

This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.

This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction)

This person will be reporting to one main site. They will be handling escalated tickets from the help desk as it relates it various IT issues end users may be experiencing. Examples of technical duties would be assisting with new hires, installing equipment, understanding patch and panel lay out within closet, working with network teams, terminations, hardware/software support, remote support etc. They will be also have various locations within the area (up to 60 mile radius) that they will be supporting. There will be a weekly/bi-weekly site visit schedule, as well as if there is an emergency at one of the other clinics, this technician may be asked to travel to the clinic to resolve the issue on site. The clinics covered in this area are listed below. Mileage reimbursement will be provided for any driving done between locations during work hours @67 cents/mile.

Clinics they can support in this area:

US-FL-Lake Mary

US-FL-Ormond Beach

Home Base-Daytona Beach

US-FL-Orange City

US-FL-Sanford

US-FL-Deland

US-FL-Port Orange

US-FL-Palm Coast

Regarding the rotation, the following sites are combined into same day visits. Generally, one in the AM and one the PM.

Sanford/Lake Mary

Deland/Orange city

Ormond Beach/Port Orange

Current tools/technologies in their environment:

Manage engine desktop central for imaging, citrix, use imprivata, global protect vpn, direct access vpn, freshservice ticketing system

Skills:

desktop, support, windows 10, troubleshooting, windows, active directory, hardware, Imaging, Deployment, Customer service, ticketing system, O365, Office 365, Printers, Help desk support

Additional Skills & Qualifications:

Education: Bachelor’s degree in computer science preferred

Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.

Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).

Valid state Driver’s License for travel to satellite offices and offsite meetings.

Experience Level:

Intermediate Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.