Desktop Support Technician - Randstad USA

job summary:

Under limited supervision, provides a deep understanding of technical products and services along with a strong capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through in person relations with employees of organization.

 
location: Livonia, Michigan
job type: Contract
salary: $33 - 35 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:

Required Skills -

- Excellent knowledge of PC and desktop hardware.

- Excellent knowledge of PC internal components.

- Hands-on hardware troubleshooting experience.

- Extensive equipment support experience.

- Ability to understand and work within an ITIL based Incident Management System like ServiceNow.

Job Duties -

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

Job Requirements -

- Working technical knowledge of current protocols, operating systems, and standards.

- Ability to operate tools, components, and peripheral accessories.

- Able to read and understand technical manuals, procedural documentation and OEM guides.

- High School diploma or equivalent, and/or 1 years work experience in related field.

- strong customer service orientation.

- Proven analytical and problem-solving abilities.

- Ability to effectively prioritize and execute tasks in a high-pressure environment.

- Good written, oral, and interpersonal communication skills.

- Ability to conduct research into PC and software issues and products as required.

- Ability to present ideas in business-friendly and user-friendly language.

- Highly self-motivated and directed.

- Keen attention to detail.

- Team-oriented and skilled in working within a collaborative environment.

Desired Skills & Experience -

Communication skills

Customer service skills

CompTIA A+

Microsoft Certified Solutions Expert

CompTIA Network+

HDI Desktop Support Technician

Citrix Certified Administrator

VMware Certified Professional

Installing and maintaining hardware and software

Troubleshooting technology issues

Must be fluent in all aspects or peripherals and hands on work with users' devices

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: High School

 
skills:

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.