Desktop Support Technician ll at Strategic Systems
Holmdel, NJ 07733
About the Job
Job Title: Desktop Support Technician ll
Location: 101 Crawfords Corner Rd. Holmdel NJ 07733
Duration: 3 Months contract to hire
Shift timings: (M-F) 8am-4:30pm. Overtime? No. On-call? No.
Job Description
Is this position remote or in person? In-person.
What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees Onsite and Remote.
Primary duties will include standard desktop/Laptop break/fix items.
Candidate must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ServiceNow ticket status. General Daily Task:
- Receive user calls and offer remote or on-site support.
- Troubleshoot system, office, hardware, and business applications
- Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents and requests using client provided ServiceNow tool
What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10 and Office 365).
What will the work schedule be for this position? (M-F) 8am-4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12 -24 months Enterprise Desktop Support.
Do they need any specific certifications or education? CompTIA A+ is good to have but not required. If contract to hire what is the conversion rate? $29/hr Contract
How many miles per day will the contractor be driving? No.
What is the exact work location or city, 101 Crawfords Corner Rd. NJ 07733
How soon will candidate review and interviews start? Monday 10/30/2024
Do you have upcoming vacations or time out of the office? No
